Explore our latest news to visualize life at this inspiring retirement community. Then, join us for an upcoming event to see just how well you’re sure to fit in.
It’s a Proud Time to Live at The Woodlands at Hillcrest
Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.
The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:
- Resident activities
- Community staff
- Price paid for services received
- Resident apartment/living unit
- Community building and grounds
“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.
Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.
Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.
What Does This Mean for our Residents?
We are deeply grateful to know that our hard work is valued, and we at The Woodlands at Hillcrest want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.
If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page.
Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.
Dear Woodlands at Hillcrest community,
As we begin to plan for fall and winter celebrations, Woodlands at Hillcrest has established precautionary measures to reduce the risk of exposure to COVID-19 and help keep residents and employees safe. We realize the upcoming weeks are traditionally a time of family gatherings and special events, yet the health and safety of our employees and residents remain our top priority.
Our community continues to follow the guidance from the Centers for Disease Control and Prevention and local health authorities. We also encourage our employees, residents and their families to follow the additional protocols provided for fall and winter celebrations:
- When possible, host events outdoors instead of indoors.
- Limit the number of invited guests.
- Follow social distancing guidelines.
- Encourage guests to bring their own face mask, hand sanitizer and other supplies.
Of special importance, if you are planning in-person holiday gatherings with people outside of your household, consider asking all guests to strictly avoid contact with people outside of their households for 14 days before the gathering. This will help reduce the risk of exposure.
We realize these are challenging times and appreciate your consideration of these protocols to help keep our residents and their families safe and healthy.
Woodlands at Hillcrest residents will be among the first in the country to have free access to the COVID-19 vaccine once it is available. Woodlands at Hillcrest is partnering with CVS/Walgreens to provide priority access to the vaccine to residents in all care levels – independent living, assisted living and memory care – all free of charge.
Vaccinations will be carefully administered by a licensed professional within the community, offering the peace of mind that comes with not having to venture out in public to receive the immunization.
Life Care Services communities such as ours are dedicated to mitigating the spread of COVID-19. We continue to put residents first by utilizing enhanced infection and disease control protocols, while still providing exceptional experiences for our residents.
Call us at (402) 261-0261 today to learn more about becoming a resident and ensuring earliest access to the COVID-19 vaccine.
As the nation continues to navigate the challenges faced during the COVID-19 pandemic, Woodlands at Hillcrest has prioritized the health and well-being of our residents and team members.
With the support of our management company, Life Care Services, we have expanded our infection and disease prevention protocols based upon the Centers for Disease Control & Prevention guidance for long-term care communities. This includes enhanced cleaning protocols, screening and restrictions for visitors and new residents, social distancing practices and increased training for team members.
And through it all, we have focused on providing the experiences Life Care Services communities are known for. We remain dedicated to serving our seniors, first and foremost.
We recognize the big moments.
Big moments deserve to be recognized, no matter what’s going on outside our doors. That’s why we’re taking time to celebrate the big moments in residents’ lives, like birthdays and anniversaries. While a virtual party can’t replace an in-person gathering, it does remind residents that we can always find ways to celebrate positive moments during this time.
We honor daily routines.
We know residents miss the little moments in the day that bring people together, like morning coffee or cocktail hour. Coffee deliveries and socially distant cocktail carts are just two of the many ways our community ensures residents still get to enjoy these routine-but important-activities.
We appreciate each other’s company.
It’s hard to be apart from friends and family, but technology has given us dozens of ways to turn life’s moments into virtual experiences. We recognize the activities residents typically look forward to and are turning them into virtual or socially-distanced events, providing the opportunity for meaningful connections daily.
We encourage physical and mental wellness.
Staying active – both physically and mentally – is essential to emotional well-being. From streaming exercise classes to setting up reading or pen-pal programs with local school children, we are dedicated to helping our residents stay active and connected.
Rest assured, at Woodlands at Hillcrest, Experience is Everything. We remain inspired by the many ways our community team ensures residents feel connected and cared for as we all learn to adjust to this “new normal.”
Community Reopening Update:
Woodlands at Hillcrest will continue to work in partnership with Life Care Services as well as local, state and federal government agencies to prioritize the safety of our residents. Our dining venues are now open for socially-distanced dine-in opportunities. We continue to provide engaging opportunities and activities for our residents. We welcome the opportunity to provide virtual visits to those wanting to connect with a loved one or view more about life at our community. Our ability to support in-person visits will depend upon current state and local guidance. Contact us directly if you are interested in scheduling an experience with our team.
Federal and state governments are releasing plans to reopen the economy to essential business. While this is an encouraging sign to our country’s response to COVID-19, please know this process will be taken thoughtfully at The Woodlands at Hillcrest. We will implement a three-phased approach when reopening our community. Decisions for each phase will be based on state and regional criteria, advice from public health officials, and the health status of our community.
We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of our residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other.
In the upcoming weeks, and until further notice, The Woodlands at Hillcrest will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocol and restricting non-essential visitors. We understand the risks posed to our community from COVID-19 and remain committed to our processes. We’ll only begin to shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, and local and state health departments. As the situation develops, and we make changes to our protocols, residents, employees and families will be notified first —but to reiterate, we will not be modifying our precautionary measures at this time.
Thank you for your patience, your support, and for embodying that hopeful spirit that The Woodlands at Hillcrest is known for as we continue to navigate this process together. For detailed information regarding our community policies and updates to our reopening efforts, please contact our community directly. For more information regarding the national response efforts taken by LCS communities, visit https://www.lcsnet.com/covid-19-update/.
Recently, the essential workers at The Woodlands at Hillcrest arrived at their shift with a surprise welcome.
Staff members rolled out the red carpet and made gift bags for the caregivers to show their appreciation for them, while members from NRC Health showered them with posters and words of encouragement.
KLKN-TV ABC 8 aired a segment regarding this special show of gratitude.
To watch the story, CLICK HERE.
After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.
Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:
- Educating all staff and residents in social distancing guidelines
- Increasing the frequency and rigor of cleaning and disinfecting common community areas
- Implementing temporary visitor restrictions, including deliveries
- Canceling on-site large group social events and recreational activities
- Reviewing and executing our emergency preparedness and response program
- Asking residents and employees to reschedule travel plans and remain in our community
- Deploying an updated visitor advisory for communities and to campus
- Coordinating best practices across the broad, LCS partner network
- Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees
All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934. For local information about our community, please use (402) 261-0261.
Hello Woodlands at Hillcrest community,
The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus (COVD-19). We understand that COVID-19 is on everyone’s mind, and we want to be communicative and transparent in the steps Woodlands at Hillcrest is taking to prepare our community during this unprecedented event. Our team has been working tirelessly to prepare for possible scenarios related to COVID-19.
We’ve developed a series of precautionary steps that our community is implementing to help reduce everyone’s risk of COVID-19. Additionally, you can access updates at the following website.
Our community is:
- Continuing to follow the guidance from both the CDC and local health authorities
- Increasing the frequency and rigor of cleaning and sanitizing common community areas
- Encouraging a temporary reduction in visitation and deliveries
- Reducing on-site group social events and recreational activities
- Reviewing our emergency preparedness and response program
- Asking residents to communicate any travel plans
- Coordinating best practices and across our large partner network
- Making the CDC’s COVID-19 prevention resources and recommendations available to all residents
According to the CDC, many of our residents are at a higher risk for serious illness, and we’re providing all residents and their families with the most up-to-date guidance from the CDC and local health officials on the steps they can take to reduce the risk of COVID-19.
We are strongly encouraging all our residents to follow the CDC’s guidelines for individuals at higher risk, which includes:
- Avoiding crowds and large social gatherings
- Regularly cleaning and disinfecting personal spaces
- Avoiding touching your face
- Regularly washing your hands with soap and water for at least 20 seconds
- Stay in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever, and coughing
These are simple yet important steps that we should all be taking to protect ourselves and our community.
Our teams are staying in communication with local health officials and will share regular updates on COVID-19. For more the most up to date information and personal health recommendations, please visit the websites below:
Updates from LCS: https://www.lcsnet.com/covid-19-update/
COVID-19 Prevention Recommendations:https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html
What To Do If You Think You Are Sick:https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf